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Helpdesk Support for Sites, Subjects, and Sponsor Teams for Global ePRO Deployment

March 23, 2015

Recorded Live October 16 ,2009

In this session, we discuss the types of helpdesk available and who can benefit from the support, how to set up the hours of operation, steps to handling various problems, the importance of customer satisfaction, and using the helpdesk to monitor trends. We also review last month's survey results. Our guest presenter is Andrew Leavers.

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The Importance of Web-Based, Real-Time Reports for Global ePRO Projects
The Importance of Web-Based, Real-Time Reports for Global ePRO Projects

Chris Clancy discusses the values and benefits of real-time reports to various clinical trial stake-holders...

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ePRO Benefits and Burdens from a Site Perspective
ePRO Benefits and Burdens from a Site Perspective

Nadina Jose, Richard Beyerlein and Christine Pierre discuss benefits and risks of electronic and paper diar...