eCOA and the Discipline of Accessible Interface Design
It has become the norm for designers in other commercial fields to try to make their interface designs 'accessible' for users with a wide range of physical, sensory or cognitive disabilities. Best practice has been codified and is now well understood. The clinical trials world, however, lags behind. Perhaps it is because in our industry we have more pressing concerns, such as the danger of bias in the layout of questions and answers, or the need to demonstrate equivalence between modes. This talk will summarise lessons that have been learned about 'accessible design', and reflect on how they could be of service to us. They may well be a way not only to improve the experience for patients, but also to widen the scope for gaining direct feedback from a broader pool of patients. After all, some people have - for mere technical reasons - been thought to be outside of a study's scope.